Frequently Asked Questions
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Q1: How do I place an order?
You can place an order via any of the following methods: EcomSolid is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
Q2: What information do I need to provide to make an order?
In order to process your order we require the following information:
  • Your shipping, order information & billing address.
  • Phone number & email address - for order confirmation and invoice.
  • Payment method - please provide a credit card number to complete your order.
Q3: What are your shipping & handling charges?
How about zero dollars?!

At a time when many companies are adding outrageous S&H charges, we proudly say "Free Shipping, No Handling Fee."
Q1: Is my dog in pain?

A: Sometimes it’s difficult to tell when a dog is in pain. Some signs that a dog is in pain may include anxiety, agitation, vocalization, trembling, restlessness, increased breathing rate, increased heart rate, reduced appetite, depression, excessive grooming, inflammation, and a reluctance to move.

Q2: What do I do if my dog is in pain?

A:The answer can depend on the cause. If your dog is in pain, it’s best to begin by having your dog examined by a knowledgeable veterinarian. A veterinarian can confirm whether or not a previously diagnosed issue is worsening, or identify any newly emerging health issues. We love our dogs and want to make sure they get the best and proper care.

If your dog is in pain, your veterinarian may recommend inflammation medicine, such as aspirin (NSAIDs), or OTC pain medicine. Some people wonder about the harms and benefits of aspirin for dogs’ pain. Though it can temporarily help control pain, there is a downside to giving a dog aspirin, especially repeatedly. Some possible side effects of aspirin in dogs include gastric ulcers (if prolonged use), loss of appetite, vomiting, diarrhea, seizures, coma, and loss of blood clotting capabilities.

Q3: What can I give my dog for pain that doesn’t have side effects?

A: RenuVite™ If the dog in pain is suffering from age-related stiffness and fatigue, they will benefit from this supplement. Joint discomfort is a common underlying cause of pain in dogs. Back pain in dogs is also common. Veterinarians addressing polyarthritis in dogs have discovered that the nutrients in RenuVite™ not only help decrease damage but also promote repair! That’s true anti-aging.

The ingredients in RenuVite™ are safe and 100% natural. Give your dog the benefit of repair with RenuVite™

Q4: At what age can my pup start using RenuVite™?

A: In some breeds, degeneration starts as early as age 3 or 4. It’s important not to wait till you notice your dog limping to start on RenuVite.

Q5: : Is RenuVite gluten and grain free?

A: Yes! There are only 4 ingredients in RenuVite™: Hydrolyzed collagen, DHEA, Aronia berry concentrate and a plant-based anti-inflammatory

Q6: My veterinarian doesn’t know about RenuVite™ What can I do?

A: We speak with veterinarians every day. They can call us at 360-878-8751, or email our biochemist at Importantly, we have a Vet-Pack with all of the published studies as well as technical FAQ’s.

Q7: When can I expect to see results from my dog taking RenuVite?

A: You may be surprised to see improved energy in a matter of days. Other benefits, such as improved mobility will take longer – a week or two – as inflammation in your dog’s joints starts to subside. After a month or so, other mobility improvements will result from the actual repair of these tissues. Importantly, some benefits will be silent, such as improved immunity and decreased risk for cancer and diabetes.

Q8: Is RenuVite supported by a money-back guarantee?

A. RenuVite 4 Dogs™ is backed by what we call our “see the difference guarantee.” If you use RenuVite as directed for 60 days, and don’t see significant improvement in your dog’s mobility and energy, we’ll give you your money back. Give us a call at 360-878-8751 to talk through what’s happening.

Q1: How can I pay for my order?
We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.
Q2: What credit cards do you accept?
We accept VISA, MasterCard, American Express and Discover card.
Q3: What currency are your prices listed in?
All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.
Q4: What are your payment terms?
Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.
Q1: What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.
Q2: Can I return the product?
All returns must have prior authorization from EcomSolid, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to EcomSolid within 7 working days of receipt of the items. Return condition must be the same or equivalent to EcomSolid original packaging.
Q3: I ordered the wrong product. What should I do?
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from EcomSolid for both the returned product and the new replacement product.
Q4: My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.